S A F I O


Travel opportunities

Airbnb

Carnival Cruise Customer Care

Carnival Cruise Direct Sales

Carnival Cruise Travel Agent

Disney Dining Reservations

Disney Resort Reservations

Interval International

Princess Cruise Lines

Airbnb

Opportunity at a glance:

  • Handle calls and e-mails from  customers with issues related to  website, profiles, properties.   Also includes problem resolution and mediation between  guests and hosts. 

Certification length:

  • Phase I: Four weeks instructor-led
  • Phase II: EARN WHILE YOU LEARN   3 weeks  of certification call taking. 
  • Intervals available:
    • 7 days
    • 6:00am - 4:00pm and 5:00pm - 3:00am EST
  • Interval requirement:
    • 15 hours a week
    • 5 hours Sat/Sun/Mon

See the Opportunity Announcement  on the portal for more information.

Certification pay:

  • $13.75 per hour

Production pay:

  • Pay level 1:  $14.25
  • Pay level 2:   $14.50
  • Pay level 3: $14.75

Top performers can earn up to $16.50/hr! 

Carnival Cruise Customer Care

Opportunity at a glance:

  • Inbound calls for assistance with bookings and on-line check-in tools .
  • Get employee discounts after 90 days of service!!
  • Certification length:
    • Four weeks
  • Intervals available:
    • 24/7/365
  • Interval requirement:
    • 15 hours a week
    • 5 hours over the weekend.
  • A drug screen will be required. 

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1: $8.25
  • Pay level 2: $8.50
  • Pay level 3: $8.75

Alternate pay rate of $.99 per call. 
(You will be paid the higher amount.)

Carnival Cruise Customer Sales

Opportunity at a glance

  • Inbound calls for assistance with cruise bookings,  cruise specific questions, quotes and more!   Maintain top sales performance by showcasing expert sales techniques and   overcoming customer objections.
  • A Drug screen will be required  for this client.
  • Certification length:
    • Seven weeks
  • Intervals available:
    • 24/7/365
  • Interval requirement:
    • 15 hours a week
    • 5 hours over the weekend.

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1: $9.25 + Incentives*
  • Pay level 2: $9.50  + Incentives*
  • Pay level 3: $9.75 + incentives*

Alternate rate:  $1.95 per-call. 

(You will be paid by the highest of the two rates.) 

  • *Earn more with commissions and incentives!
    • $2 per net booking
    • $1 per Vacation Protection Package
    • $.50 per B+   category state-room
    • Star incentives: 10-30% of base revenue for 2 and 3 star ranking.

Carnival Cruise Travel Agent

Opportunity at a glance:

  • Inbound calls for assistance with bookings and online check-in tools   from client’s Travel Agent partners.  Inbound calls for assistance with cruise specific questions, quotes and more.
  • Certification length:
    • Six and a half weeks
    • EARN WHILE YOU LEARN for three weeks
  • Intervals available:
    • 7 days a week
    • 8:00am - 12:00am EST
  • Interval requirement:
    • 10 hours a week
    • 5 hours over the weekend.
  • A drug screen will be required. 

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1: $8.25
  • Pay level 2: $8.50
  • Pay level 3: $8.75

Alternative pay: $1.15 per call.  

(You will be paid whichever is greater.)

Disney Dining Reservations

Opportunity at a glance:

  • Servicing Disney Dining Reservations will involve taking calls from Walt Disney World  Guests wishing to make reservations for Dining, Children’s Activities and Cirque du   Soleil performances.

  • Certification length:
    • Four weeks
  • Intervals available:
    • 7 days a week
    • 7:00am - 11:00pm EST
  • Interval requirement:
    • 15 hours a week
    • 5 hours over the weekend 

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1:   $8.25
  • Pay level 2:   $8.50
  • Pay level 3: $8.75

Disney Resort Reservations

Opportunity at a glance:

  • Disney Resorts Reservations agents take calls from Walt Disney World Guests or Cast Members who wish to make reservations for Lodging, Dining Plans, Tickets, Air,  Packages, or asking general question about those areas.
  • Certification length:
    • Six weeks
  • Intervals available:
    • 7 days a week
    • 7:00am - 11:00pm EST
  • Interval requirement:
    • 15 hours a week
    • 5 hours over the weekend OR  any day from 6:00pm - 11:00pm EST

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1:   $8.25
  • Pay level 2:   $8.50
  • Pay level 3:   $8. 75

Interval International

Opportunity at a glance:

  • Assist with reservations and wait-list requests,  offer alternative vacation options,  and sell membership packages. 
  • GET Friends and Family Discount after 90 days of service!
  • Certification length:
    • Four weeks in class
    • 30 days certification call taking. (EARN WHILE YOU LEARN!) 
  • Intervals available:
    • Monday - Friday  9:00am -  11:00pm EST
    • Saturday 10:00am - 8pm EST
    • Sunday 10:00am - 6:00pm EST
  • Interval requirement:
    • 10 hours a week
    •  3 hours over the weekend

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1:   $8.25
  • Pay level 2:   $8.50
  • Pay level 3:   $8.75

All sales transactions are eligible for  a service revenue incentive. 
Earn up to $3 MORE per hour for performance. 


(SAFIO notes: This is a great client, but a difficult class. Not for the faint of heart. About half of those who enroll pass this class. But if you pay attention and take good notes, you should be fine.

The client offers upskills quickly that increase your pay rate. Agents report making great $$ with this client.)

Princess Cruise Lines

Opportunity at a glance:

  • Inbound calls from guests and travel agents; transferring calls to internal support departments,  upsell additional cruise options
  • Certification length:                                                                                                       
    • 17 days: 2 hours in class plus self-paced work.
    • 14 days: EARN WHILE YOU LEARN--1 hour in class, three hours call taking.
  • Intervals available:
    • 7 days a week
    • 09:00 am -- 10:00 pm EST
  • Interval requirement:
    • 15 hours a week
    • 5 hours over the weekend.
  • Dual monitor required. 

See the Opportunity Announcement  on the portal for more information.

  • Pay level 1: $9.25
  • Pay level 2: $9.50
  • Pay level 3: $9.75

Alternate pay rate of $.215 per Minute. 
(You will be paid the higher amount.)

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